Returns & Exchanges
حافظ — Made to Remain
We stand behind everything we make. If something is not right, we will make it right. Returns and exchanges are handled directly and personally — no automated systems, no waiting in queues.
Our Policy
- You have 14 days from the date of delivery to request a return or exchange
- Items must be unworn, unwashed, and in their original condition with tags intact
- Exchanges are available for a different size or colour of the same product
- Returns are accepted for store credit or full refund — your choice
- Items marked as final sale are not eligible for return
- We cover the cost of exchanges — no extra charge to you
How to Request
To initiate a return or exchange, send us an email with the following information and we will handle everything from there.
Include in your email
- Your full name
- Your order number (found in your confirmation email)
- The item you wish to return or exchange
- Reason for return or the size/colour you want to exchange for
- Your phone number for coordination
What Happens Next
You email us
Send your request to hafezeg@outlook.com with your order details
We confirm within 24 hours
We review your request and confirm eligibility — you will hear from us
We arrange pickup
We coordinate the return pickup from your address — no effort on your part
Exchange ships or refund issued
Your new item ships within 2 business days, or your refund is processed
If something is not right, we will make it right.
That is what it means to stand behind what you make.